Our Newsletter

T & C's

Click & Collect Service

Purchases eligable for this servcie are clearly marked throughout the shop.  If you make your purchase before 5pm your item will be available for collection the next day from 6.30am.  Purchases made after 5pm will be available the next day from 12 noon.

To collect your item, download and print the confirmation voucher for each item purchased and present along with your receipt to the Spa Reception between 6.30am and 10pm every day.

Please note: Cosmetic items are non-refundable,  Seasonal gift collection items are non-refundable.

We will endeavour to maintain stock of the listed items, however cannot guarantee availability.  If an item listed is not available we will contact you as soon as possible and refund your account imediately. 

Please call 01513533737 for further details of our Click & Collect Service

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Free shipping service is sent via Royal Mail second class and only applies to certain items.

When choosing Thornton Hall Hotel's postage service your item will be sent using Royal Mail standard parcell delivery.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


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